Terms and Conditions of Service

Introduction
Root.Delivery Inc. (“Root.Delivery,” “we,” “us,” “our”) provides services under these Terms and Conditions. This document constitutes a legal agreement between Root.Delivery and users (“you,” “your”). By accessing our website or using our services, you agree to abide by these Terms, our Privacy Policy, and any related policies.

General Terms

1. Scope of Agreement
   These Terms govern the use of our website, mobile application, services, and products, whether online or offline.
   The website and mobile application (collectively, the “Site”) are owned or licensed by Root.Delivery and include all content, materials, and features provided through them.

2. Eligibility

   • Users must be legally eligible to contract under the Indian Contract Act, 1872.

   • Users under 18 years must transact through a parent or legal guardian.

   • Root.Delivery reserves the right to terminate access for users who do not meet these criteria.

3. User Obligations

   • Users are responsible for providing accurate and up-to-date information.

   • Falsified or incomplete information may result in service cancellations without liability on Root.Delivery’s part.

   • Users must ensure end beneficiaries consent to the services provided.

Account Creation and Security

• Users are responsible for safeguarding their account credentials.

• Any unauthorized access or breach of security must be reported to Root.Delivery immediately.

• Root.Delivery is not liable for losses resulting from negligence in maintaining account security.

Services and Third-Party Providers

1. Service Offerings
   Root.Delivery provides various services either directly or through third-party providers, including cleaning, repairs, and maintenance.

2. Third-Party Services

   • Root.Delivery acts as a facilitator for services provided by third parties.

   • Users agree not to directly hire third-party providers engaged through Root.Delivery without prior notice.

   • Root.Delivery is not liable for any issues arising from third-party services.

Pricing and Payments

1. Pricing

   • Prices, plans, and promotional offers are displayed on the website or app and may change at Root.Delivery’s discretion.

   • Errors in pricing may result in cancellations or corrections, with users notified accordingly.

2. Payment Methods

   • Payments can be made via credit/debit cards, bank transfers, or other methods specified.

   • Root.Delivery ensures secure payment processing but is not liable for third-party payment gateway issues.

Cancellations and Refunds

1. Root.Delivery Services

   • Cancellations within 2 hours of booking receive a full refund.

   • After 2 hours, refunds will deduct expenses incurred, if any.

2. Third-Party Services

   • Cancellations are subject to the policies of the respective service provider.

   • Root.Delivery will assist but cannot guarantee refunds for third-party services.

Liability and Indemnity

1. Limitations of Liability

   • Root.Delivery is not liable for damages arising from third-party services or delays caused by external factors (e.g., force majeure).

   • Users access services at their own risk and agree to use prudent judgment in transactions.

2. Indemnification

   • Users agree to indemnify Root.Delivery against claims, damages, or losses arising from misuse of the services.

Privacy and Data Protection

1. Data Collection

   • Personal information is collected for service delivery and improving user experience.

   • Users consent to the collection, storage, and processing of their data as per the Privacy Policy.

2. Data Sharing

   • Information is shared with third parties only for legitimate business or legal reasons.

   • Users can opt out of marketing communications at any time.

3. Cookies

   • Cookies are used to enhance website functionality and user experience. Users can disable cookies but may lose access to some features.

Amendments and Governing Law

1. Modifications

   • Root.Delivery reserves the right to update these Terms. Changes will be communicated via the website or email.

   • Continued use of services constitutes acceptance of updated Terms.

2. Jurisdiction

   • These Terms are governed by the laws of state of New Jersey & Federal States of America.,

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are:

Venkata Krishnan Ganesan

Call: +1 917-622-7950

email: info@root.delivery

For further information or queries, contact us at info@root.delivery.